Last updated: 21 July 2026
This policy explains how refunds work across Luxpress subscriptions, digital downloads, print books, and author sell-back orders.
Subscriptions — 14-Day Money-Back Guarantee
All paid subscription plans are covered by our 14-day money-back guarantee. If you cancel within 14 days of your first payment and haven’t accessed any paid subscriber content, we’ll refund you in full. If you’ve accessed paid content during that window, a pro-rata refund applies for the unused portion, in line with the UK’s 14-day cooling-off period for services.
Digital Downloads (eBooks & Audiobooks)
Once a digital title has been downloaded, it is not eligible for a refund. This reflects the digital content exception under the UK Consumer Rights Act 2015, which you agree to when completing a digital purchase.
Print Books
Print orders can be returned for a full refund within 30 days of delivery, provided the book is returned in its original condition. Return postage is the responsibility of the customer unless the item arrived damaged or faulty.
Author Sell-Back Orders
Sell-back quotes are non-binding until you accept the offer and post your books using the provided shipping label. Once we receive and verify the books, payment is issued according to the accepted quote.
How to Request a Refund
Email support@luxpbooks.com with your order number and reason for the request. We aim to respond within 2 business days.